What happens to my money if my casino closes?

First: which kind of change is it?

Most 'closures' are really brand merges. When an operator folds one brand into a sister site — as Entain did with Foxy Games into Foxy Bingo, and Gala Spins into Gala Bingo — your account and balance usually move across to the surviving brand under the same licensee. Nothing is lost; you log in somewhere new.

A licence change isn't always an exit either. When Casumo Services Limited surrendered its Gambling Commission licences in November 2023, the Casumo brand carried on in Britain under a new licensee, Recro Limited. Sky Vegas and 32Red have also moved between licensed companies. What matters is whether the brand is still operating under a valid UK licence — you can check the Gambling Commission's public register.

A genuine UK market exit is different: the company is stopping its British business entirely, and the priority is getting your balance out before the service stops. Our casino changes tracker keeps a sourced record of licence surrenders, transfers, merges and closures.

What UK licensing requires

Operators licensed by the Gambling Commission must treat customers fairly when they wind down a brand or leave the market — in practice that means giving notice and letting you withdraw your balance. If you're told a site is closing, don't wait: request a withdrawal of your full balance straight away, to a payment method in your own name.

Every licensed operator must also tell you how your money is protected if the business becomes insolvent. There are three levels: not protected, medium and high. 'High' means customer funds are held in a way that keeps them separate from the company's own money (such as a trust); 'not protected' means you could be an ordinary creditor if the company goes bust. The level is stated in the operator's terms — worth a quick look before you deposit meaningful sums.

What to do right now

Withdraw your balance as soon as you hear of a closure or exit, and screenshot your account balance and any notices first. If you're asked for verification documents, send them promptly — outstanding checks are the usual reason a closing-down withdrawal stalls.

If the operator doesn't pay, complain in writing. If the complaint isn't resolved within eight weeks, you can take it to the operator's alternative dispute resolution (ADR) provider, which is free. You can also check the operator's status on the Gambling Commission's public register.

The quieter change: withdrawal terms

Not every change makes the news. Operators regularly rewrite their withdrawal pages — dropping payment methods or changing processing times. When we re-checked every operator in September 2026, we found 888casino had rewritten its withdrawal timetable and stopped offering Skrill and Neteller payouts, and All British Casino had removed its per-method times entirely. We log these on the tracker so you don't get caught out by a method that no longer exists.